Customer Support
Support guides for users of the VerifiMe Wallet
By Karen and 1 other2 authors21 articles
Wallet Creation
This will contain articles about the wallet creation steps
- Understanding Your Identity WalletAn Identity Wallet is your secure, digital storage space for verified identity documents—like a virtual safe for digital copies of your driver's licence, passport, or other identification that have been…
- How VerifiMe Invitations WorkVerifiMe is invitation-only—you can't sign up on your own. A service provider who needs to verify your identity will invite you through one of three methods.
- Complete Your Verification Request
- Step 2: Email Verification ProcessBefore you can create your VerifiMe Wallet, you need to verify your identity through your email address. There are two ways to do this: using your email address directly, or…
- Step 3: Providing Personal Details
- Step 4: Uploading Identity Documents
- Step 5: Biometric Selfie Verification
- Step 6: Adding Business Entity Documents (If Required)
- Step 7: Permissions and Consent to Service Providers
- Step 8: Security Setup - Authentication Methods
- Step 9: Completion and Next Steps
- Additional Information Requested to Verify Your IdentityThis guide will help you understand why additional information is needed and how to complete the verification process quickly.
- Setting Up a Trust in VerifiMeThis guide walks you through how to create a trust entity in VerifiMe, including how to upload your documents and how to add trustees, UBOs and settlors.
Wallet Management
This will contain articles about how to manage your identity wallet
- Logging Into Your ID WalletThis guide will help you access your ID wallet after you've created it. Your ID wallet provides secure digital storage for your verified identity documents, allowing you to share them…
- Set Up Secure Login for Your WalletIf you skipped the wallet setup step during your initial verification, your wallet has limited functionality. You'll need to set up a secure login method (passkey or authenticator app) to…
- Permissioning and Revoking an Organisation to Access Your InformationThis guide explains how to grant organisations access to your verified identity information on VerifiMe, streamlining your onboarding with new service providers. It also explains how to revoke your permissions.
- How to Add Companies, Trusts & SMSFs to Your WalletYour VerifiMe wallet allows you to store and manage verified credentials for multiple entities beyond your personal identity. You can add companies, trusts, SMSFs, or any other business you operate…
- Completing a verification where you are a party to an entitye.g. Director of a company
- How to Manage Expired ID Documents in Your WalletYou have received an email from VerifiMe notifying you that your identification document has expired. This guide will walk you through updating your ID in your VerifiMe Identity Wallet.
- Adding Ultimate Beneficial Owners (UBOs) and Directors to Your EntityOnce you've created an entity in VerifiMe, you'll need to add the individuals associated with it to complete your verification requirements. This guide shows you how to add Ultimate Beneficial…
- Uploading Supporting DocumentationAs part of your identity verification, your service provider may require supporting documentation as part of their verification and validation process. This guide walks you through how to upload your…